Shipping & Returns

FRENCH COUNTRY FURNITURE USA

Returns Policy

Pillows and Ready made curtains can be returned within 14 days if they are unopened

Fabrics and wallpaper ore non returnable and refundable once shipped to you, these are the showroom policies Which we must follow.  If you can please order a memo sample ahead of placing your order.  If you agree ordering more than two fabric samples please contact us for a discount.  We charge tax for NY and Connecticut, however we may have to return to you for tax and shipping adjustments depending on ship to state depending on the ship to state.  This does not happen often.

All Sales are final and are non refundable and non returnable.

Custom window treatments are non refundable and non returnable

Furniture are custom made and therefore non refundable and non returnable.  Obviously if the arrange damaged they will be fixed or if badly damaged we will provide you with a replacement or a refund. If damaged you will be fully refunded including shipping.

You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).  If the item is returned as a result that you do not like the item or it does not work for your decor we will deduct shipping costs (even if the item stated free shipping) and also the credit card processing fee.  We are charged a fee from the credit card banks which is non refundable to us the precentage of the order is usually 2.70% for MC & Visa and 3.70% for Amex.  So your refund will be a deduction of shipping charges and the credit card fee on the piece ordered.

You should expect to receive your refund within 10 days of us receiving your package back to us.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Custom orders cannot be returned.  Custom orders are usually made from a choice of fabric, trims, sizes and styles made to order by the client therefore cannot be retuned of refunder once the order is placed.  This  applys to custom made Throw Pillows, Custom Curtains, upholstered furniture and our French Country Furniture imported.  Custom orders can be shipped from 2 weeks to 8 weeks for custom throw pillows, curtains, upholstered furniture and most soft furnishing items depending on fabric availability.  Clients will be informed prior to placing an order what the expected delivery times are.

FRENCH COUNTRY FURNITURE shipping is usually 10 to 20 weeks but in some cased 8 to 22weeks  (NO RETURNS ON THESE PIECES)

WE STAND BY ALL OUR QUALITY PRODUCTS

SHIPPING

We ship in the USA and Canada also abroad on most of our products.  If you are ordering outside the US and Canada please contact us.  We will have to send you an invoice where you can make payment via credit card or wire transfer.  Info@frenchcountryfurnitureusa.com or call 0101 917 283 1396

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.  FREE SHIPPPING IS ONLY AVAILABLE IN THE USA

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

French Country furniture usually SHIPS 16 to 22 weeks, however, in some cases 30 weeks depending on the order criteria.

Custom Window Treatments 2 to 5 weeks depending on Fabric/style and quantities

Custom Upholstery 4 - 8 weeks (usually ships in 6 weeks though) 

Throw pillows in stock usually ships within 1 to 3 days after the order is placed

Custom Throw Pillows usually ships within 2 to 8 Days depending on fabric availability

In stock furniture usually ships within 5 to 10 days

Please call us with your inquiries Thundersley Home Essentials inc. 917 284 1396  EMAIL: info@frenchcountryfurnitureusa.com

 

By Appointment only